Office Machine Services and Sales Solutions
Top 5 Questions For Copy Machine Repair
Anyone who has worked in an office knows the frustrations of copying machines and printer problems — and anyone who has seen Office Space probably remembers his dramatization of printer frustrations. If you haven’t seen it, the film depicts the dramatization of typical copying problems for a good laugh. But anyone who comes across a broken copy machine when it’s needed most knows that there’s not as much humor in the real thing. Office copying machines have an incredible knack to cause frustration.
Below are the Top Five Questions for Copy Machine Repair:
1.) WHICH IS BETTER, MANUFACTURER or A LOCAL DEALER?
Choosing a manufacturer is a great option if you’re not too worried about time or money. The manufacturer is a direct source to get to because they are one of the most knowledgeable sources for your black and white or color copiers.Manufacturers typically troubleshoot or run quick diagnostic tests on your office copy machine, find the right parts, and fix your machine quickly.
A local authorized dealer almost always focuses on customer service and support, because that is what feeds their business and keeps it going. Local authorized dealers usually have a good relationship with copy machine manufacturers, so they usually have an inventory of parts.
The staff of local authorized dealers are well trained on a wide range of devices, so service and repair is usually quick and efficient; get your copy machine back up and running in no time.
2.) HOW CAN I FIND THE BEST COPIER REPAIR SERVICES COMPANY NEAREST ME?
Everyone is doing the three things: copying, misfeeding and jam, to be blunt, no matter what a copy machine you end up with. That’s why you’re going to need a maintenance contract that’s another extra expense.
We will answer this question with more questions.
- Do they offer both a lease or purchase price?
- What’s the total lease price or the total purchase price?
- What copier can your business afford?
- What’s the length and the interest rate on the lease?
- Is there a buyout at the end of your lease, or do you just keep the copier or printer?
- What’s the cost of the maintenance contract? How long does it last? And what does it cover?
- How many service technicians do they have to support your area and how are they trained?
- How large is their inventory of parts and equipment
3.) WHAT MAKES THE OFFICE COPIER REPAIR SERVICES COMPANY BETTER THE REST?
There are so many different and essential qualities in the office copier repair service that you should be looking for — it can almost be overwhelming to choose the right one.Determining whether a company is better than the others sometimes depends on what you’re looking for and the specific needs of your business.
Response Time: What’s the average time it took to respond to your customers last year? How accessible is your technical support staff? How many different ways can you reach your support team when you have a problem?
Qualifications: How many technicians do you have to serve your market, and how skilled are they? How many certifications do each of them hold? This is important to ensure that you have qualified experts on your equipment.
Parts: How much inventory does each of your service technicians carry on their vehicles at any given time? Will they need to take multiple trips to the warehouse to get the right part?
Reviews: Do you support other customers in the same sector as yours? If so, how did you help them? (Ask for some references – your competitors may not want you to know how good their copy company is.)
Customer Service and Technology: What other technology do you use to ensure that you deliver the highest level of customer service? What is your company reinvesting to support growth over the next five years? (5 years is the average duration of a copy rental and/or service contract.)
NPS: What is the Net Promoter Score (NPS)? (A NPS is how likely your customers are willing to refer to you as a company.) This is an important measure that determines whether their customers are satisfied with their service relationship. Not a lot of people or businesses know what the NPS score is, but big brands do. Companies like Apple, Amazon , Netflix, Nordstrom all know their scores and measure their performance each year.
4.) WHY DO I CONTINUE TO SEE LINES ON MY PAPER, WRINKLED PAGES, TOO-LIGHT OF COPIES, AND EXPERIENCE PAPER JAMS?
Take a look at some of our reasons for your most common problems:
Lines on Paper: Nothing is worse than when you need to make copies of an important document, but it is printed with lines and other deformities. This may be caused by foreign substances on the glass or mirrors inside or may be due to a malfunction of the drum blade.
Paper Jams: Paper Jams are perhaps the most common problem that anyone encounters. There are as many potential reasons for paper jam as you can think of possibilities, but it occurs most often due to improper size of paper and improper loading. By first checking these two issues, you can get the copyer to work quickly again.
Wrinkled Pages: The lines on the paper are just one thing. The wrinkled pages are different. The quickest way to lose a shot at a promotion is to hand over important documents to your boss that are wrinkled and crumpled; when this happens, it’s likely to be due to worn feed rollers or moisture inside the fuser assemblies.
Copies Aren’t Dark Enough: Density setting errors often causes problems with the color of the copies. If you notice a problem with copies being either too light or too dark, check the copier settings. Check the toner if they’re correct.
5.) IS MY OFFICE COPIER UNABLE TO PERFORM WELL BECAUSE OF MY OFFICES’ HIGH-VOLUME PRINTING DEMANDS?
Do you know how much printing and copying your business usually does? Some companies only print a few documents a day, while others print hundreds or even thousands. You might even have bought or leased a copy of your office at the start of your small business before you had a full database of customers. After years of growth, your printing requirements have most likely changed, and your office copier is now unable to keep up.
It is essential to learn the specifications of the specific make and model of all your office technology equipment. You may find that your current office printers and copiers seem to need repairs simply because they are overworked and have not been made to meet the high-printing needs of your business.
Your copy is a vital part of your business. It manages the workflow of paper and electronic files, and you use it to provide your customers with information about your products and services to generate revenue or manage your business operations. When it breaks down or shows signs of a breakdown, you need to know who to go to. If you’re looking to identify the best copier or printer repair service, be prepared to ask questions and explore your options ahead of time — don’t wait until it’s too late when it’s broken down.
By Geraoma – Own work, Public Domain, https://commons.wikimedia.org/w/index.php?curid=8782801
Are You Looking for Copy Machine Repair Service Near Concord, California?
Office Machine Specialists has been servicing and selling office equipment since 1995. A family run business that has dedicated our efforts to providing the best equipment options and after-sales service to our clients. Our goal is to ask the right questions and guide our customers to make smart decisions about new machine leases and purchases. We were servicing copiers long before the internet was a viable resource, and have transitioned to the digital workflow environment of color printing, scanning, account control and fleet management. With over 20 years in the industry we have extensive experience with many brands and consider OMS to be a valuable resource to any organization. Contact us for all of your copier needs here!